Shipping policy

Shipping Policy

Order Placement

  • Customers can place shipping orders via our website, email, by contacting our customer service team, or by showing up to our office. 

Documentation

  • All necessary shipping documents must be accurately completed and submitted, including commercial invoices, packing lists, and any required certificates or permits.

Packaging

  • Proper packaging is essential for the safe transportation of goods. Atlas Express Cargo offers packaging services to ensure compliance with international standards.

Tracking

  • Once your shipment is dispatched, you will receive a tracking number to monitor its progress in real-time through our online tracking system.

Shipping Rates

  • Shipping rates vary depending on the type of service, destination, weight, and dimensions of the shipment. For detailed pricing information, please contact our customer service team or use the rate calculator on our website.

Delivery Times

  • Delivery times depend on the shipping method and destination. Estimated delivery times will be provided at the time of order placement. While we strive to meet all delivery timelines, please note that unforeseen circumstances such as customs delays or adverse weather conditions may affect transit times.

International Shipping

  • Atlas Express Cargo provides international shipping services to numerous destinations worldwide. Customers are responsible for ensuring their shipments comply with the import regulations of the destination country.

Customs and Duties

  • Customs duties, taxes, and fees may apply to international shipments. These charges are the responsibility of the recipient. Atlas Express Cargo will assist with the customs clearance process, but customers must provide accurate information and necessary documentation.

Damaged or Lost Shipments

  • In the unlikely event that a shipment is damaged or lost, please notify us immediately. Atlas Express Cargo will investigate and work to resolve the issue promptly. 

Cancellations and Changes

  • If you need to cancel or make changes to your shipment, please contact us as soon as possible. Cancellation and change fees may apply depending on the status of the shipment.

Contact Us

For any questions or concerns regarding our shipping policy, please contact:

Atlas Express Cargo

We appreciate your trust in Atlas Express Cargo and are committed to providing you with exceptional shipping services. Thank you for choosing us for your logistics needs.